Close review
The CRM for outbound sales — built-in calling, SMS and email sequences that make reps faster on the phone.
Ratings: G2, Capterra · Pricing verified June 2026.
The verdict
Close is purpose-built for high-volume outbound sales. Calling, SMS, email sequences and a power dialer are baked in, so reps work leads without juggling a separate phone system — and outbound teams love it (~4.7/5 G2). It is the fastest CRM we tested for phone-heavy selling.
The trade-offs are price and focus: it is premium per-user (from $29/mo, up to $139) and deliberately specialised for outbound rather than general CRM or marketing. If your team lives on the phone, that focus is the point; if not, a general CRM fits better for less.
Pricing
CRM tools price per user/seat. Here is what Close costs in 2026:
| Plan | Price | What you get |
|---|---|---|
| Base | $29/user/mo | Core CRM + calling |
| Startup | $59/user/mo | More features |
| Professional | $109/user/mo | Most popular |
| Enterprise | $139/user/mo | Advanced + limits |
Features & fit
Close bakes calling, SMS, email sequencing and a power dialer directly into the CRM, with strong reporting on outbound activity. It is narrower than a general CRM — no marketing suite — but unmatched for teams that sell by phone.
What users actually say
Close earns around 4.7/5 on G2 and 4.6/5 on Capterra — outbound and inside-sales teams praise the built-in calling and the speed it gives reps. The main limitations cited are premium per-user pricing and the outbound specialisation.
Pros & cons
Pros
- Built-in calling, SMS & power dialer
- Loved by outbound sales teams (~4.7/5)
- Fast, rep-friendly workflow
- Strong email sequencing
Cons
- Premium per-user pricing (from $29)
- Specialised for outbound, not general CRM
- Overkill for non-calling teams
Who it’s for
Use it if: outbound and inside-sales teams that live on the phone and want calling built into the CRM.
Skip it if: you do not do high-volume calling — a general CRM (Pipedrive, HubSpot) fits better and costs less.
Compare the best CRMs
See Close ranked against every CRM we score, by value and fit.
FAQ
Who is Close CRM best for?
High-volume outbound and inside-sales teams. Its built-in calling, SMS and power dialer make reps faster than a general CRM with bolt-on dialers.
How much does Close cost?
From $29/user/mo (Base) to $139/user/mo (Enterprise) — premium-priced, reflecting the built-in communications.
Is Close better than Pipedrive?
For phone-heavy outbound, yes — calling is native. For general pipeline management on a budget, Pipedrive is cheaper and broader.
How we score: our CRM Lab Score weights value at scale (30%), features & customisation (25%), ease of use (20%), integrations (15%) and support (10%), applied identically to every tool. Pricing verified June 2026; ratings from G2 and Capterra. Full methodology → · Last updated June 2026.
Affiliate disclosure: we may earn a commission via our links — it never changes our score or the prices shown.